Privacy Policy

ProComfort HVAC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for HVAC services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and home address when you submit a contact form, request a quote, or schedule a service appointment.
• Service Information: Details about your HVAC system, service history, and home that you provide to help us serve you better.
• Usage Data: Information your browser automatically sends, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand where our visitors are coming from.

2. How We Use Your Information

We use the information we collect to:

• Schedule and perform HVAC service appointments
• Respond to inquiries, quotes, and customer service requests
• Send appointment reminders, service confirmations, and follow-up communications
• Send promotional offers, newsletters, or maintenance reminders (you may opt out at any time)
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations
• Prevent fraudulent activity and protect the security of our systems

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., scheduling software, CRM platforms). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies

Our website uses cookies — small text files stored on your device — to improve functionality and analyze traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies. We use cookies for:

• Remembering your preferences and settings
• Analyzing site traffic via tools such as Google Analytics
• Delivering relevant advertising through remarketing platforms

5. Third-Party Services

Our website may contain links to third-party websites or integrate third-party tools (such as Google Maps, Google Analytics, or scheduling platforms). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies separately.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly

To exercise any of these rights, please contact us using the information in Section 9 below.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.